Job Description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Summary

Provides communication and administrative support between hospital and internal/external customers for the patient conveyancearea by using interventional and critical thinking skills. Ensures continuous and effective service of the patient conveyance system. In general terms, is the first point of contact for internal and external customers.

Responsibilities

• 1.Receives incoming calls from customers; prioritizes, dispatches and follows up to completion.
• 2.Evaluates all potential problems and situations from incoming phone calls or from the monitoring of all computer-aided dispatch management systems and other related communication mediums.
• 3.Provides clerical support to the EMS administration i.e. schedules meetings, reports and tracks incident reports, employee absences, assist with shift coverages.
• 4.Maintains situational awareness and notifies EMS administration of specific and evolving situations in the community (high impact events)
• 5.Contributes to continuous performance improvement activities.
• 6.Fulfills all compliance responsibilities related to the position.
• 7.Answer all incoming telephone calls and route calls promptly as appropriate within the service.
• 8.Maintain two-way radio communication with all field staff, operate the computer aided dispatch (CAD) equipment
• 9.Book, document all emergent and non-emergent requests for service.
• 10.Relay requests for service to appropriate resources.
• 11.Track and strategically deploy all transportation resources with CAD, maintain equipment within the communications center
• 12.May participate in orientation of new employees.
• 13.Recommends change and provides feedback to supervisory staff to ensure smooth operation of the system.
• 14.Maintains communications center in neat condition.
• 15.Maintain an ample amount of the appropriate paper work copies from the master book needed for ambulance and wheelchair calls.
• 16.Contact all facilities for the next day to verify scheduled trips. This verification is to include the location of pick up, drop off location, wheelchair needed, bariatric etc.
• 17. Fulfills all compliance responsibilities related to the position.
• 18.Performs other duties as assigned.

Education, Skills and Experience

Emergency Medical Technician training and certification.

High School graduate, or equivalent, with a minimum of 6 months as a dispatcher in a relevant field. (EMS /Clinical background is preferred).

Tech-savvy with knowledge of computer aided dispatch software (CAD). Advanced data entry skills. Knowledge of procedures and guidelines for emergency situations. Proficient in English 9 oral and written). Outstanding organizational and multitasking abilities.Active listener with excellent communication skills. Sound judgment and critical thinking.

Working Conditions

Manual: Little or no manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: WCHN Affiliates

Org Unit: 650

Department: Northwell Health Ambulance CT

Exempt: No

Salary Range: $19.54 - $37.94 Hourly

Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.

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