Job Description

Job Responsibilities:

• Customer Service: Handles daily advertising policy questions from internal stakeholders. Enforces policies and responds to a wide array of requests with a sense of urgency and positive action.
• Collaboration: Engages cross-functionally with a wide range of people with different skill sets to ensure compliance with advertising policy guidelines in a timely manner, leveraging new or existing tools, and partnering cross-functionally with Sales, Product Operations and Support Operations team and other groups to drive projects.
• Process Improvement: Leverages available technology and products to streamline AD POLICY request process so it is more efficient, transparent and measurable and continuously gathers feedback from users to improve their experience.
• Research: Reviews policies of other retailers and research industry best practices and advancements to proactively identify gaps and areas for improvement. Communicates and builds consensus for recommendations that are based on results of research.
• Influential Communication: Distills complex information clearly and accurately and addresses ambiguity in a positive and constructive manner. Seeks and provides constructive feedback, anticipates needs/questions, and responds proactively. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices, supporting and aligning efforts to meet customer and business needs.
• Analysis: Measures request pipeline and reports out to stakeholders on quantity of approved/rejected/open projects and business impact of each. Develop tracking methodology and processes.
• Adheres to Company Policies: Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans

Skills:

• Interest in online advertising regulations, policies, risk prevention and management
• Consistent, objective, data and revenue-driven point of view when making decisions often in ambiguous situations.
• High proficiency with Workfront/JIRA and Microsoft Office Suite

Education/Experience:

• Bachelor's Degree with work experience in similar or related field

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