Customer Service Representative I Job at Indiana University Health, Noblesville, IN

  • Indiana University Health
  • Noblesville, IN

Job Description

Schedule Rotating schedule of three 12hour shifts per week (Onsite) Shift times may include 7:45 AM–8:15 PM or 7:15 AM–6:45 PM (Saturday & Sunday shifts) Must be available to work weekends and holidays Position Overview This role supports a primary care facility located on the north side of Indianapolis. The office operates seven days a week and requires someone who excels in a fast paced environment and is comfortable navigating evolving and unexpected challenges. The ideal candidate is patient focused, adaptable, and committed to delivering compassionate, high-quality service. Top Responsibilities Provide compassionate and empathetic care to patients Clearly explain processes, procedures, and next steps to patients Apply strong problem-solving skills to address patient needs Follow detailed and stringent clinical and administrative protocols Respond to patient inquiries by phone and email Determine appropriate solutions while adhering to organizational guidelines Coordinate issue resolution with other departments as needed Collect and enter patient demographic and billing information Assist with scheduling and database updates Top Skills For Succes Strong teamwork and collaboration abilities Critical thinking and sound judgment Exceptional attention to detail Ability to remain calm and effective in a fast paced setting Healthcare experience strongly preferred Customer service experience (especially in high volume/fast-paced settings) Medical office, or insurance experience is a plus. Qualifications High School Diploma or GED required No experience required (training provided) Knowledge of medical terminology or medical coding preferred Ability to type 30+ words per minute Basic working knowledge of computers and ability to navigate multiple systems #J-18808-Ljbffr Indiana University Health

Job Tags

Work at office, Shift work, Weekend work

Similar Jobs

Turing

Business Management Consultant Job at Turing

 ...priorities for companies. Role Overview Consultants will review, evaluate, and refine...  ...and working with presentations in management consulting, corporate strategy, corporate...  ...Bachelor's degree or equivalent practical experience in any field. Experience... 

Pennsylvania Ambulance, LLC

Ambulance Dispatcher Job at Pennsylvania Ambulance, LLC

 ...Job Description Job Description Opening for Full Time Dispatcher !!! Evening/ Nights Looking for a reliable dispatcher to work...  ...accepted at \nCompany Description Founded in 2013, Pennsylvania Ambulance provides Advanced Life Support, Basic Life Support, and... 

MetaSense

Credentialing Specialist Job at MetaSense

 ...history and references Malpractice insurance coverage Sanctions and exclusion screenings Background checks -Knowledge of the credentialing process required. -Ability to organize and prioritize work and manage multiple priorities. -Excellent verbal and written communication... 

Zantech

Service Delivery Manager Job at Zantech

 ...would love to talk with you regarding the next step in your career. Come join our team! Zantech is looking for a talented Service Delivery Manager to contribute to the success of our upcoming Operations and Program Management Support Services project for a Hybrid role... 

Adultcare Assistance Homecare

Home Health Aide (HHA) in Buckeye — Health Benefits Included Job at Adultcare Assistance Homecare

 ...weekend, awake overnight, and on-call shifts tailored to your lifestyle.","Take advantage of our comprehensive benefits package, including health insurance and paid time off, ensuring your well-being as you support others.","Enjoy the reassurance of around-the-clock...