Consumer Affairs Analyst - Automotive
Location: Irvine, CA
Pay: $29/hr
Schedule: Mon to Fri (8am-5pm)
Type: Long Term Temporary
**Automotive experience required**
Automotive Recall/Campaign Reimbursement Analyst needed to work in the Customer Care Department for Automotive America, Inc. (Automotive Distributor) in Irvine, CA.
This role is best-suited for someone with experience working in automotive service or repair (e.g. dealership or aftermarket). A preferred candidate is someone who wants to pursue a career working for an automotive distributor or is interested in transitioning into an office work environment. This position is a unique introduction into the business operations of an automotive distributor, including warranty administration and customer service. Candidates may expect to gain valuable experience managing administrative tasks in a large corporate work environment.
Job Responsibilities:
* Review customer requests for reimbursement of repair (parts and labor) expenses.
* Analyze repair orders and Automotive's Technical Service Bulletins to determine if services rendered are consistent with the condition and/or causal parts listed within a given Technical Service Bulletin
* Contact dealership and third-party repair facilities to validate or seek additional information regarding repairs performed
* Contact vehicle owners directly to request additional information regarding reimbursement requests and, to provide updates on the status of reimbursement requests
Necessary Skills and Experience:
* Automotive technical repair or automotive service experience
* Proficiency using MS Office Suite
* Efficient written and verbal communication skills
* Attention to detail
* Time management and excellent organization skills
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
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